Privacy Policy

Privacy Policy

At Hotel Arihant Palace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make a hotel booking.

1. Information We Collect

When you make a booking or interact with our website, we collect the following types of information:

  • Personal Information: Name, email address, phone number, payment details, and billing address.
  • Booking Information: Details related to your stay such as check-in and check-out dates, room preferences, and special requests.
  • Technical Information: IP address, browser type, and device details that are automatically collected when you visit our site for analytics and user experience enhancement.

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your bookings.
  • Communicate with you regarding your reservation and services.
  • Improve our website’s functionality and user experience.
  • Send you promotional offers, discounts, and updates (with your consent).
  • Prevent fraud and maintain the security of our website.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with third parties in the following cases:

  • Third-Party Service Providers: We may share your details with our payment processors, booking platforms, or delivery partners to fulfill your booking.
  • Legal Compliance: We may disclose your information if required by law or in response to a legal request (e.g., court orders).

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website usage. You can disable cookies through your browser settings, but doing so may limit your ability to use some features of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, and destruction. However, please be aware that no method of transmission over the internet is entirely secure, and we cannot guarantee 100% security.

6. Your Rights

You have the right to:

  • Access your personal information.
  • Request correction or deletion of your personal data.
  • Opt-out of receiving promotional emails and offers.

To exercise your rights or if you have any concerns, please contact us at prateek@hotelarihantpalace.in.

7. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page, and the updated policy will be effective as of the posted date.

8. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Email: prateek@hotelarihantpalace.in
Phone: 9796030174
Website: www.hotelarihantpalace.in




Refund Policy

At Hotel Arihant Palace, we strive to offer the best services to our guests. However, if you encounter any issues with your reservation or booking, our Refund Policy outlines the steps and conditions under which refunds may be applicable.

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

  • Cancellation by Hotel: If we are unable to accommodate your reservation due to unforeseen circumstances (e.g., overbooking, maintenance issues), we will issue a full refund.
  • Booking Errors: If a booking error occurs due to system malfunction or administrative mistakes, we will offer a refund or rebooking based on the situation.

Refunds are not applicable in the following situations:

  • No-show: If you fail to arrive on the scheduled check-in date without prior notice, no refund will be issued.
  • Late cancellations: If you cancel your booking after the specified cancellation period (typically 48–72 hours before check-in), you may be charged a cancellation fee, and the refund will be partial or not provided.
  • Non-refundable bookings: If you selected a non-refundable booking option, no refund will be issued upon cancellation.

2. Cancellation and Refund Process

  • Cancellation: If you need to cancel your booking, please contact us at prateek@hotelarihantpalace.in. Ensure you cancel at least 48 hours before your scheduled check-in to be eligible for a full or partial refund (depending on the terms of your booking).
  • Refund Request: For eligible refunds, once the cancellation is confirmed, we will process and credit your refund within 7–10 business days. The refund will be issued to the original payment method.

3. Non-Refundable Booking Terms

Certain promotional, discounted, or special offer bookings may be non-refundable. Please review the booking terms carefully during the reservation process to understand the refund conditions for your booking.

4. Refund for Payment Errors

If you have been charged incorrectly due to a payment system error, we will offer a refund or correction for the erroneous amount charged, provided that the error is reported to us within 7 days of the payment being made.

5. Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be reflected here, and the updated policy will be effective immediately.